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Jefferson County Colorado Government Building by Shawn Steigner.

Educating Realtors about Virtual Tours

Okay, I've waded in deep now.

I've just started trading e-mails with the editor of Realty Times www.RealtyTimes.com about about helping with an article that would educate Realtors about the differences in various "virtual tours" and good quality photography.

The main focus I'm hoping for is that Realtors need to consider criteria other than just price when selecting a provider.

Any suggestions from the people who do real estate tours?

Douglas Aurand
Albuquerque, NM

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Re: Educating Realtors about Virtual Tours

Doug, the Globe and Mail did a really good article a few weeks back. It offered many tips and professional realtor comments regarding "professionals hiring professionals" to do the photography. There is also the hardware, software, learning curve and the fact that we chose and developed this career just as a real estate agent chose and developed theirs.

This may not be too helpful to you but maybe it will help put you on track?

Jake

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Re: Educating Realtors about Virtual Tours

Hi Doug,

I guess besides the obvious "you get what you pay for" and "buyer beware" it may be good to point out the various ways of displaying a tour and what lenses are best to use? How long has a VR photographer been in business, who are their clients?

A start anyway. I'm sure Dennis could weigh in here too.

Cheers,

Jake

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Re: Educating Realtors about Virtual Tours

Jake
I just had a great experience with a home seller that specificly asked what "type" of virtual tour I did. She and her husband are moving from Albuquerque to Oregon so she had been house hunting online, seeing many virtual tours and a wide variation in still photo quality.

She asked if the walls in my tour were "straight?" I knew what she was talking about because CirclePix has both a Flash and Java Viewer and the Flash viewer they use doesn't correct the curved created in the stitching process

I was very impressed that a home seller had actually done some comparison shopping

Douglas Aurand
Albuquerque, NM

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Re: Educating Realtors about Virtual Tours

Yes, that is impressive. I have found that people are smart beings (for the most part). They know what they are looking for and know what they want. If a Virtual Tour can show it, then that saves a buyer money, makes the seller happy and makes the real estate agent a smart marketing professional. It's a no brainer really.

I recently did a shoot for a resort called Barona Beach Resort in Westbank B.C. and this is winter !!!. Barona Beach Resort is marketing smart because they see the value of showing the interiors of their units before the visitors (purchasers) come to visit in the spring. Very smart indeed.

Here is a new Willis eTech Ltd. Virtual Tours on www.BCInfoPage.com done for Barona Beach Resort. I give each client a full brochure webpage which they can modify at their leisure.
Here are the links to the virtual tour pages on BCInfoPage.com.

http://www.bcinfopage.com/baronabeach-lobby.htm

http://www.bcinfopage.com/baronabeach-unit1103.htm

http://www.bcinfopage.com/baronabeach-unit-2305.htm

http://www.bcinfopage.com/baronabeach-unit-5113.htm

http://www.bcinfopage.com/baronabeach-unit-6303.htm

http://www.bcinfopage.com/baronabeach-unit-7304.htm

Jake

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Re: Educating Realtors about Virtual Tours

Jake
With the slow down in real estate work, I've been working on other revenue sources and have found the approach that seems to be working well;

I'm calling the unique (non-franchise), local restaurants and pitching what I call a Feature Page on VirtualAlbuquerque.com for $395. That's a 4 scene tour, a still photo and downloadable pdf menues, setup and hosting for a year. The second year of hosting is $120

I had it in my head that my pricing might be high, but did a comparison of other advertising that businesses that would fit with VirtualAlbuquerque had available. Like the New Mexico Magazine, Albuquerque the Magazine and Official Albuquerque Visitors Guide. A sixth page ad is $750-$800 for one issue!!

What's helped is that the Scalo Northern Italian Grille I added in October is kind of a high profile restaurant and the other restauranteurs pay attention to what he does.

Scalo is getting an average of 273 Feature page Views per month and each of his 3 menus are getting 25-39 downloads per month. The owner interpreted those downloaded menus as really interested potential customers.

I'm pointing that out to the other restaurants and one is going ahead with a Feature Page and no one else has said no, just holding off right now.

I'm also getting back to places I added when we first started the site. I didn't really have a business plan for VirtualAlbuquerque.com then and I've never charged most of them for being on the site. Now I'm working on getting them setup paying the Annual Hosting Fee and, again, its easier than I thought i would be.

The comment the owner of Scalo made really got me thinking differently. He said "We're (meaning independent restaurants) all looking for affordable ways to advertise."

I've finally got it into my head that compared to magazines, $395 for a the whole first year and $120 for the second is a bargain.

And after making $100 profit on a 4 scene real estate tour for a couple years, charging $395 for those same 4 scenes feels great. I just need to kepp selling more of them.

Douglas Aurand
Albuquerque, NM

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Re: Educating Realtors about Virtual Tours

Jake
I just shot a house where the homeowner brought up the subject of what "type" of virtual I did. She didn't want "the tours with the curved walls."

What she was talking about was a CirclPix tour that uses their Flash viewer rather than their Java viewer. Their Flash viewer just plays the stitched Cylindrical Projection with no correction of the prespective and curve in the walls produced in the stitching process.

She and her husband are planning to move from Albuquerque to Oregon, so she had been house hunting online and was seeing some very bad still photos and virtual tours.

I took the time to show her some sample HDR Still Photos I carry with me and looked up a really nice home online that I had recently done a tour for. I got lucky and she had been that new contruction home during the local Parade of Homes, so she knew what it really looked like

It was gratifying that one of the sellers actually compared what the photography & virtual tours looked like.

Unfortunately not enough of them do

Douglas Aurand
Albuquerque, NM

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Re: Educating Realtors about Virtual Tours

Hi Doug,

Yes, you are right, not enough of them do. Did you get the job for this client? Can you post a link?

Recently i won back a client who wasn't convinced about virtual tours for Osoyoos real estate

here in British Columbia. Well,it turns out that the tour i did sold the house so the client hired me again.

Lately i've been getting really busy, expecially in the tourism industry. After being ouy all night photographing the Canadian Cancer Society Relay for Lifehere in Vernon (a volunteer thing i do every year), i rushed off to another shoot early this morning and then just came back from an evening shoot at Nadines Fine Arts and Framing here in Vernon as well. Nadine is one of my favourite clients and a friend. She does awesome frame work and teaches art techniques also.

The shoot in the morning was for a high end

Vernon BC vacation rental

(This vacation accommodation is super nice, and right on Okanagan Lake) which is famous (or infamous) for the Ogopogo Legend. This is my favourite shoot so far and you can see it here

http://www.bcinfopage.com/vernon-vacation-radford/index.php

.

What i have noticed is that a typical Virtual Tour client for www.BCInfopage.com in Vernon, Kelowna, Penticton and Osoyoos doesn't have a large budget so i have modified my workflow which allowed me to lowere my costs. I do one Virtual 360 Tour and 21 stills for $150.00. (Century 21 recently added a 21 image gallery so this is why i give clients 21 images. Additional Virtual 360 Tours are $50.00 and if i do an Aerial Virtual 360 Tour, they are $100.00.

These get exposure on both of my websites, the client websites like Remax, Century 21, Royal Lepage, Macdonald Realtyand others, and the Virtual 360 Tour is also linked to the MLS Real Estate listing system. The real estate client also gets a video on YouTube from the still shots.

In addition to all of this, i create a simple HTML form page which links to an Okanagan Real Estate agents. property listings, their website, their property listings on the MLS System along with contact information and a form to help generate leads. Offering all of this for my clients has caused word of mouth to be my best advertising and business is picking up for me here in Vernon BC and Osoyoos BC. Google love html and this technique has proven successful for generating leads for my clients.

This year i will be able to earn enough to pay for all of the high end equipment i have been buying (which includes a Panasonic DVX 100b movie camera now).

I now have this hardware for my Virtual Tours on BCInfopage:

  • 2 Nikon D200 digital cameras
  • Tokina 2.8 standard lens
  • Tokina 2.8 wide angle lens
  • Nikon 2.8mm fisheye lens
  • Sunex 5.6mm fisheye with Rotator(I wish they made a faster lens)
  • 2 heavy tripods
  • Nodal Ninja Rotator
  • Fifty Foot Tall Tripod with remote pant/tilt unit
  • Panasonic DVX 100B Digital Video Camera

The software i use to create my Virtual Tours and Movies is:

  • Photomatix for blending
  • Photoshop CS3 for digital darkroom work
  • Fireworks 8 also for digital darkroom work
  • Real Viz Stitcher unlimited (recently purchased by Autodesk)
  • Immervision Pure Player
  • PT Pano Enhancer
  • Camtasia Studio Pro
  • Adobe Premiere Pro
  • Adobe Dreamweaver
  • Microsoft Front Page
  • Microsoft Expression Web (Microsoft has stopped making Front Pagae now
  • With the work flow i now have in place and the effort (and expense) i have put in over the last few years putting the hardware in place, the tours i do are often commented on positively. And...the price point is well received by my clients all througout the Okanagan Valley.

    There is another Virtual Tour company locally who does simple one-shot lens tours but i don't know what they charge. What i do know surprises me to no end. This company, which i won't name here, puts Google ads on their clients listings. So, a local real estate agent pays to have this virtual tour created with sub-standard equipment and the client agent is also advertising for other real estate agents selling homes all over B.C.....right on their real estate virtual tour page!!

    I have plodded along, gathering the good tools and creating good relationships with clients and believe that is what is making what i do successful (besides being a technology junkie).

    This is a bit long winded but i haven't had time to visit IVRPA for a while so it's all coming out...lol.

    Talk soon,

    Jake

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    Re: Educating Realtors about Virtual Tours

    Jake
    I'd have to look it up, but the work I'm doing today is much more interesting.

    I bought a used Coastal Optics 4.88mm in January and have just switched over to using it regularly on my real estate tours. I can get full 360°x 180° coverage with 3 shots and PTGui 7.2 stitches them almost perfectly with little extra effort.

    I haven't tried a 2 fisheye stitch yet, but it should be easy to use. According to PTGui the lens has a 189° FOV in a circular fisheye image

    Here's a link to a local winery that is the first location I did a shoot with it that wasn't a test. http://www.vabq.com/ipixtour/index.htm

    It lets me produce significantly better quality work with about the same effort as my 2 fisheye Nikon Coolpix 5400, FC-E9, iPIX stitching process

    Douglas Aurand
    Albuquerque, NM

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    Re: Educating Realtors about Virtual Tours

    Looks good Doug,

    Does IPIX allow a Full Screen Virtual Tour? This should save some processing time for you i would think.

    I noticed a bit of "twinkling" in the 360 image. Is it just my aging eyes?

    Jake

    Willis eTech Ltd.

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    Re: Educating Realtors about Virtual Tours

    Jake
    iPIX doesn't have a "Full Screen" option, but I probably won't be using it after September.

    Its just easy to use the webpage template on that link by coverting the TIFF Equirectangular Projections to the iPIX file type

    But there's little difference in the processing time to produce 2 difference version of the same image. Just a few clicks in iPIX Interactive Studio. I like to make a small version of a scene for Dial-Up users and the large version for broadband.

    I think there's still a lot more dial-up users than the "surveys" say. On my website I have some streaming video and offer dial-up and broadband versions. The dial-up versions get viewed 2 to 3 times more than the broadband versions. Even the surveys suggest 20-25% of US Internet users still have dial-up.

    Which image(s) did you see the "twinkling" in?

    I think maybe its a matter of just a little too much sharpening. When I composite my source images using HDR or Enfuse, they get just a little soft on the edges. I just discovered Unsharp Mask a few weeks ago and have tried to use it lightly, but maybe I applied a little too much.

    Douglas Aurand
    Albuquerque, NM

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    Re: Educating Realtors about Virtual Tours

    I saw the twinkling in the first tour. When i do a 360 i don't sharpen the image although i do for the stills. I don't use unsharp mask, rather i use a highpass filter with a soft overlay. I've created an action in photoshop that just runs it.

    Jake

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    Re: Educating Realtors about Virtual Tours

    With educating on Vrs and still photos for real estate I found other real estate photographers talking about licensing or terms of use for the photos.

    Douglas, what have you found in NM. Do you just let the agent use the images for whatever or do you have a contract signed with each agent. I am looking at working with a signed contract for now on just to keep things level.

    Robert Thien

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    Re: Educating Realtors about Virtual Tours

    Hi Robert,

    I used to use a T&C agreement but felt like clients were being lost. Now i just give them the images in 72dpi 600x400 for the web and 300dpi large for print marketing. After all, what will i do with most of them?

    The benefit of this is that i am often asked to make a cd of the images for the realtors client so revenue comes from doing that. It's possible that this revenue stream wouldn't exist other wise.

    Doug, your thoughts?

    Jake

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    Re: Educating Realtors about Virtual Tours

    Robert & Jake
    I keep it really simple for the Realtors. Since I sold real estate for a while and still maintain my license and membership, I can step into their shoes and see their perspective.

    Here in Albuquerque I compete with a big real estate company's marketing department, a couple of other independent RE photographers, CirclePix and the agents themselves

    My thinking is;
    1. There's no benefit to me to limit a Realtor's use of the photos
    2. In fact, if they can use them in some way other than just marketing that particular house, they'll get more business and order more work from me.
    3. I often use the photos of a shoot that came out particularly nice, to promote what I do, referring to the specific address and MLS Number, which the agents see as free advertising of their listing. I've never had a Realtor object to me using the photos to promote my business

    Complicating the order process with anything more than a simple order form is just giving a Realtor a reason to use the competition mentioned above.

    Out here in the western United States, outside the influence of large media companies and practices on the east & west coasts, my customers tend to think that if they pay for something, they should own it. I can appreciate that thinking, so I go with it.

    Douglas Aurand
    Albuquerque, NM

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    Re: Educating Realtors about Virtual Tours

    coming from a commercial photographic background photographers license there work much the same way a recoding artist or software developer would. Its a matter of putting in writing the terms of use. I too think if someone is paying for something they should pay for what they use it for. If I buy a music album to listen to I paid a license fee to listen to it. If I want to use those songs for a commercial use I need to pay an additional license fee to the artist. That is how they earn money. I agree the key is to keep it simple for realtors.

    I cant imaging a realtor needing to use an image for a book or ceral package, but would think a brochure, postcard, website, newspaper advetorial, pdf mailer would be most common. What other types of uses would you think a realtor or larger broker would need use for?

    Robert Thien

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    Re: Educating Realtors about Virtual Tours

    Robert
    You're comparing apples and oranges

    The recording artist created the work on their own, they weren't hired to to produce it.

    When I produce photos without an order or request from a customer they're mine and I retain all copyrights. I've licensed a few to be used on Realtor websites to show scenes of Albuquerque, making it clear, in writing, that thet's all they can use them for.

    But if a Realtor or, recently, a Restaurant hires me to photograph their listing or restaurant, they own the copyright. For the restaurant I used a simple agreement that puts this in writing

    Under US copyright & patent law there is a principle call "Work for Hire." Unless you have a contract to the contrary, when you are "hired" to do work, the employer owns the copyright.

    Since I would never have photographed a specific home unless the Realtor hired me, I treat them as the owners of the work.

    If I shoot homes in a neighborhood for my own purposes (I'm working on a website thats a tour of Albuqerque's Neighborhoods), obviously the work belongs to me.

    Douglas Aurand
    Albuquerque, NM

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    Re: Educating Realtors about Virtual Tours

    I can see your point Robert.

    I think that when a record label contracts the musician to create the musical asset, the record label then owns the music (with whatever contract stipulations they both agree on).

    In my case, the Okanagan real estate agent contracts me (Willis eTech Ltd) to photograph a property and they own the asset under whatever stipulations we agree on. The agreement i make is that although i shot the images, the Vernon, Kelowna, Penticton or Osoyoos real estate agent can use them as they wish.

    With an asset that has such longevity as music, the contract agreement must protect both parties perpetuallly, and it must be very complicated. I feel it's best not to complicate the agreement or relationship with my clients here in the Okanagan Valley. It's bad for business as i see it and the images really have a short shelf life anyway. They are not art pieces that will increase in value when i kick the bucket...

    Jake
    John Willis
    Willis eTech Ltd.

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    Re: Educating Realtors about Virtual Tours

    Robert
    That's why commercial photographers can't get any work from Realtors, even for million dollar homes when the higher quality photography and price is justified

    Here's a real life situation; my biggest Realtor customer spent $8000 with me last year.

    Like most Realtors, she doesn't get all her listings sold. Most high volume agents have about a 50% sucess rate.

    Occasionally the new listing agents want to use the photos and virtual tour I made for my big customer who paid for them in the first place.

    I have 2 choices;
    1. take the approach that I own the work and am only licensing it to my big customer and sell it again to an agent who rarely if ever uses me for their listings, or

    2. tell the rare customer they have to buy the photos & tour from my big customer and whatever price they work out and I will charge $20 to change the agent names & photos, repost to Realtor.com, make new CDs and print thumbnails on glossy photo paper.

    Result;
    Choice #1 will make my big customer furious and she'll never order any work from me again.

    Choice #2 both my big customer and rare customer, realize I won't sell work they paid for out from under them.

    You're comparing apples & oranges. If I photograph something for my own use, of course I own it and sometimes license photos to people, but if I get hired to photograph something, unless I have a contract to the contrary, they own the work under the "Work for Hire" pinciple of the US copyright and patent laws.

    I've just didn't have the balls to tell a restaurant company that paid me well to do stills and virtual tours of 2 of their restaurants, they they wouldn't own the stills or 360° images

    Douglas Aurand
    Albuquerque, NM

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    Re: Educating Realtors about Virtual Tours

    Doug;

    I believe you have the "Work or Hire" concept backwards. By default you, if you are an independent contractor, are the owner of the copyright. Only with a signed agreement that your efforts are "work-for-hire" does the copyright belong to the client paying you for the work. The work must also fit into one of nine categories. The virtual tours you describe certainly would fit into the "compilation" category, which is one of the nine.

    The law is very clear about the signed agreement part. It is set up this way to protect the rights of independent creators of works that have unforeseen future value. Commissioned or not, if you create it you own the copyright. That is the default, and a work-for-hire arrangement, or some other legal document transferring all rights, must be clearly spelled out to counter it. The in between place is of course a license of rights by you to the paying party, which is the most common way commercial photography is bought and sold.

    Your logic in how you work with clients makes a lot of sense, and I take no issue with it. The value of the images you shoot are probably nil beyond the usage of the paying party, and your arrangement with them clearly benefits both you and them, as you have pointed out. However if you knew that they were somehow being sold by your client to third parties - say a video game developer, or what have you - for thousands of dollars, it may alter your frame of reference on proper compensation for the value of your work, and how to get it into your pocket, where it belongs.

    Richard Wheeler
    San Rafael, California

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    Re: Educating Realtors about Virtual Tours

    Hi Richard,

    Are you aware of any "international" copyright laws that we could all look at and use to manage how our images are used? You seem to have a good grasp of the governing laws regarding use and i think a link to some documentation would be helpful, especially if it applies globally. Many members here are from other countries (i.e. i'm from Canada)

    Jake

    John Willis
    Willis eTech Ltd.
    www.bcinfopage.com

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    Re: Educating Realtors about Virtual Tours

    Richard
    While you are correct about the need for a written agreement to technically create a "work for hire" situation, from a practical point, splitting that hair with a customer who initiated the work by placing an order with the written fax form I use, would be a good way to loose repeat business and get a bad reputation among a community as tightly knit as Realtors.

    I learned my most important lessons for business in kindergarten; they hired me to do the work, paid for the work, they own the work.

    Douglas Aurand
    Albuquerque, NM

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    Re: Educating Realtors about Virtual Tours

    Richard
    "However if you knew that they were somehow being sold by your client to third parties - say a video game developer, or what have you - for thousands of dollars, it may alter your frame of reference on proper compensation for the value of your work, and how to get it into your pocket, where it belongs."

    If my photos were worth this much, I would hope that I would have charged a thousand dollars or so for them in the first place.

    In the context of this thread "Educating Realtors about Virtual Tours" I don't see Realtors finding some one who would pay thousands for photos and a virtual tour I only charged a couple hundred for. So your example is completely theoretical and has no application in this particular discussion

    Douglas Aurand
    Albuquerque, NM

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    Re: Educating Realtors about Virtual Tours

    Jake;

    I cannot shed much light on the workings of international copyright. I have no experience with it. I believe it is based on several international treaties and conventions that most countries, but not all, have signed off on. As a US citizen I would go to the US Copyright office website and find info there. There is a circular - 38A - that outlines the current situation for US citizens. For Canadians, I don't know. I will be watching how the current copyright conflict between certain IVRPA members and the Bulgarian site plays out. But that is another topic, for another thread.

    Richard Wheeler
    San Rafael, CA

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