Home Forums General Discussion roundme.com errors

Viewing 30 posts - 1 through 30 (of 34 total)
  • Author
    Posts
  • #22768
    Hani Draye
    Hani Draye
    IVRPA Member
    • Forum Posts: 23
    • ★★

    Hi
    Am I the only one having trouble uploading to roundme.com as a pro member (Panorama is failed error)?
    support and chats are not answered for more than a week.

    regards

    Hani

    Hani Draye - هاني الدريعي
    https://riyadh.photo Https://Riyadhkey.com

    #22804
    Avatar
    Christa Elrod
    Forum Member
    • Forum Posts: 2

    Hi Hani,

    Can you able to upload the images now? If the answer is “No” just go through their help section to sort out your problem.

    #22875
    Avatar
    Matt Jones
    Forum Member
    • Forum Posts: 3

    I have been having the same issues for the past month! I have found that I typically can upload photos either early AM or late PM. Not sure what is going on with Roundme but I use it for work and it is getting very frustrating…I am starting to look for a different provider. If anyone has any suggestion please let me know. They have not responded to any of my emails and help section is useless, as this is on Roundme not how I am uploading tours.

    #22877
    Avatar
    Anson Wang
    Forum Member
    • Forum Posts: 4

    I have been having the same issues for the past month! I have found that I typically can upload photos either early AM or late PM. Not sure what is going on with Roundme but I use it for work and it is getting very frustrating…I am starting to look for a different provider. If anyone has any suggestion please let me know. They have not responded to any of my emails and help section is useless, as this is on Roundme not how I am uploading tours.

    EXACT SAME CASE FOR ME.

    My client is waiting for me to deliver the project and I can’t upload anything, no replies whatsoever from Roundme.

    #22881
    armando guerra romero
    armando guerra romero
    Forum Member
    • Forum Posts: 2

    Good morning I had the same problem but I was uploading my files with metadata included in this case leaving PTgui pro but what I did was delete the metadata from the image and that was enough for me to accept them, I don’t know why communication with roundme has been very bad I do not know if they are not interested in responding or do not see the messages. but I share this solution that worked for me. if it has worked let me know

    #22883
    Avatar
    Matt Jones
    Forum Member
    • Forum Posts: 3

    Thanks for the post and your solution. For me, It is wiered, I can’t upload anything during the working hours of 8-5. Lastnight at 6:30 it let me upload the photos. I did nothing to the photos. It was just all of a sudden the system allowed them. Not sure what is going on, maybe roundme has grown and their servers can’t handle..But I have come to terms that I just will have to upload stuff after working hours

    #22884
    armando guerra romero
    armando guerra romero
    Forum Member
    • Forum Posts: 2

    I hope that is because I had several days trying to upload photos at any time and it was not possible for me so I hope it can really be solved as soon as possible.

    #22892
    Avatar
    Anson Wang
    Forum Member
    • Forum Posts: 4

    Thanks for the post and your solution. For me, It is wiered, I can’t upload anything during the working hours of 8-5. Lastnight at 6:30 it let me upload the photos. I did nothing to the photos. It was just all of a sudden the system allowed them. Not sure what is going on, maybe roundme has grown and their servers can’t handle..But I have come to terms that I just will have to upload stuff after working hours

    An update from my previous post is I was able to upload the SAME images at 5am EST.

    Weird as hell.

    Again, no replies from Roundme support(been almost a week).

    #22902
    ENphoto
    ENphoto
    Forum Member
    • Forum Posts: 1

    Hola buenas tardes: Me sucede lo mismo, cuenta PRO, error de subida de panoramas y nadie responde en soporte técnico, ni en chat. Muy frustrante!!!

    #22905
    Hani Draye
    Hani Draye
    IVRPA Member
    • Forum Posts: 23
    • ★★

    Thanks for the post and your solution. For me, It is wiered, I can’t upload anything during the working hours of 8-5. Lastnight at 6:30 it let me upload the photos. I did nothing to the photos. It was just all of a sudden the system allowed them. Not sure what is going on, maybe roundme has grown and their servers can’t handle..But I have come to terms that I just will have to upload stuff after working hours

    I tried deleteing metadata, using ACDSee, but no luck uploading, but early morning uploads work (some times), are you still able to upload?

    Hani Draye - هاني الدريعي
    https://riyadh.photo Https://Riyadhkey.com

    #22906
    Avatar
    Sarah Kunze
    Forum Member
    • Forum Posts: 3

    You are not the only one.I’m an instructional designer at a college and we’ve been having failed uploads for days now. Tech support hasn’t answered any of our request for help either. It won’t be possible to use this project with the students if we can’t rely on it to work.Still looking for a good solution because uploading at 5 AM a.m. or 10 PM p.m. is not really a good answer

    #22908
    Avatar
    Kelly DeBrosse
    Forum Member
    • Forum Posts: 2

    I have used roundme.com for a couple of years now. This is the first time I have ever had issues. I cannot upload anything at any time. All errors are “panorama is failed” even though it seems to go through the steps of uploading and processing first. I have tried contacting them via FB messaging with no response. I’m following your string here and hoping someone comes up with a solution or is able to hear from the site owner.

    #22909
    Avatar
    Kelly DeBrosse
    Forum Member
    • Forum Posts: 2

    I have used roundme.com for a couple of years now. This is the first time I have ever had issues. I cannot upload anything at any time. All errors are “panorama is failed” even though it seems to go through the steps of uploading and processing first. I have tried contacting them via FB messaging with no response. I’m following your string here and hoping someone comes up with a solution or is able to hear from the site owner.

    #23144
    Avatar
    Wade Austin
    Forum Member
    • Forum Posts: 2

    Hi. Am having the same problem, and no reply from support. I went ahead and paid to me a “pro” and I’m thinking I wasted $100 :(

    Any thoughts on the best alternative device? My client is done waiting. Thanks for any insight!

    #23145
    Avatar
    Wade Austin
    Forum Member
    • Forum Posts: 2

    Sorry meant alternative services, any thoughts on the best alternative service?

    #23147
    Avatar
    Natalia Bravo
    Forum Member
    • Forum Posts: 2

    Hola. Tengo el mismo problema. También tengo cuenta pro. Ya probé quitando la meta data. Tampoco obtengo respuesta de soporte . Alguna aplicación alternativa para recomendar?

    #23150
    Avatar
    Sarah Kunze
    Forum Member
    • Forum Posts: 3

    We are looking at seek beak as an alternative to round me. It’s very easy to set up and use and I can’t believe how responsive the tech-support was.I made an inquiry about changing audio levels and heard from the CIO on the same day.By the next morning an audio mixer was implemented into the program – I was blown away.
    At our school we will be doing our projects and seek beak instead of round me.

    #23155
    Avatar
    Matt Jones
    Forum Member
    • Forum Posts: 3

    Thanks for the suggestion of seek beak…I am trying them out and so far loving them…..not sure what is going on with roundme as it has been over a month they have been down, and I pay for the pro account, so just a waste of money. They want return emails, or chats. It has been very frustrating, but I can say I am liking seekbeak so far. Thanks so much

    #23157
    Avatar
    Guillermo Ortiz Gorra
    Forum Member
    • Forum Posts: 1

    Is anyone still looking for alternatives? These sites can publish 360 panoramas:

    360 Cities
    iStaging
    Facebook
    YouTube

    360 cities, Facebook and YouTube are very rudimentary and can only show an image at a time.

    I couldn’t upload to RoundMe either and had to use iStaging. It’s very similar and can be viewed on mobile devices, the only drawback is that you might need to get a paid membership.

    Then there’s the option of hosting your own tours on a website (Lapentor seems nice)

    This is not an ad, I’m just trying to help people find alternative platforms.

    #23160
    Avatar
    Natalia Bravo
    Forum Member
    • Forum Posts: 2

    Try https://www.theasys.io is absoltly free. The best ever. Only a little watermark. I fell happy!!!

    #23164
    Avatar
    Jugoslav Durovic
    Forum Member
    • Forum Posts: 1

    Hi! I am having the same problem, panorama failed to upload. Was trying different times of the day and never worked. They never replay on mails and messages.

    #23188
    Avatar
    Adriano Jaques
    Forum Member
    • Forum Posts: 2

    Hi, having the same problem too, panorama is failed, more than week.

    #23189
    Avatar
    Adriano Jaques
    Forum Member
    • Forum Posts: 2

    Thanks,

    #23194
    Avatar
    Anson Wang
    Forum Member
    • Forum Posts: 4

    Wow wtf, roundme.com just went down as a client was inquiring about our work………..

    #23360
    Kuula
    Kuula
    • Forum Posts: 9

    Hi, you can check out Kuula. Kuula Virtual Tours are widely used by real estate agents, developers, architects, construction companies, educational institutions, advertising agencies, etc.

    Take a look at Kuula PRO features here. For a small, flat fee we offer with powerful, time-saving features, customization at every stage, as well as branding and whitelisting options. We listen to our users’ feedback and continually update the editor.  We hope you’ll like it!

    Attachments:
    #23387
    Real Tour Vision
    Real Tour Vision
    • Forum Posts: 9

    Hello everyone! If anyone is looking to try something truly unique, try out RTV’s virtual tour software.  There is a discount for IVRPA members too. Just mention that you’re an IVRPA member and we’ll hook you up.

    Blue Skies,

    Jason

    Jason LaVanture
    RTV, Inc
    Direct 231-932-1586
    Virtual Tour Software

    #23425
    Avatar
    Andrea Gentili
    IVRPA Member
    • Forum Posts: 1

    What happens on roundme.com?

    Andrea

    #23558
    nadonou
    nadonou
    IVRPA Member
    • Forum Posts: 2

    Well, I’m shocked at reading all those comments. I paid my PRO renewal and then …no answer to my question about the lack of views showing on my last tour. I know for a fact that several friends of mine have visited the tour in question and it still is showing “0” views…!

    The number of views has stopped changing for the last month ever since I uploaded my last tour – which worked…! Dead silence since. The other problem is that there is no indication of where this outfit is based, no addresses and no phone numbers and that is bad the corporate image, only showing is Moscow (?) and Los Angeles…

    #23586
    Avatar
    Greg
    Forum Member
    • Forum Posts: 1

    Hi everyone,

    I’ve only just found this thread and I’m going to continue to follow this with interest.

    I’m a pro RoundMe member and have been using it since late 2018.

    The only issue I encountered was the inability to upload panoramas (a rather large issue I know) during early October 2019. I emailed them at hello@round.me on October 2nd and got a reply later on that day saying they were “working on the issue and would resolve it within a few days”. The issue seemed to get resolved as i was able to upload panoramic images on the 15th of October, after i returned from holiday.

    At the time of writing this email on the 18th of December 2019, I was able to upload and publish a text VR tour using panoramic images.

    Regarding the issue of viewing stats that nadonou encountered, I honestly don’t know if I’m having the same issue. I’m going to ask friends and colleagues to view my recently uploaded test VR tour and see if the stats change.

    I’ll let everyone know in this thread how I get on.

    #23755
    nadonou
    nadonou
    IVRPA Member
    • Forum Posts: 2

    Greg’s post… I just checked the stats I mentioned and it looks like I now have 47 views on that tour. Are things back to normal…? On the other hand, I don’t like the fact that roundme is staying silent over all this – total radio silence?

Viewing 30 posts - 1 through 30 (of 34 total)
  • You must be logged in to reply to this topic.